Privacy Policy

Information We Collect

Information you give us. When you complete a form on our Website (such as a request to get started, book an evaluation, or attend a workshop), call us, text us, email us, or message us on social media, we may collect:

• Your first and last name
• Your phone number and email address
• Your mailing address, if you provide it
• Information you choose to share about your reason for contacting us, such as the area of pain or injury you would like help with
• The content of your messages, emails, and texts with us

Phone calls. Calls to and from our clinic may be recorded for quality, training, and record-keeping purposes.

Payment information. When you pay for services, your payment is processed by our third-party payment processors and, if you choose patient financing, by our financing partner (such as Cherry). We do not store full credit card numbers on our Website. Those providers handle your payment information under their own privacy policies.

Information collected automatically. When you visit the Website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, operating system, the pages you view, how long you stay, and the website or ad that referred you. This is collected through cookies and similar technologies described below.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact you about the services you asked about
• Schedule, confirm, remind you of, and reschedule appointments, consultations, classes, and events
• Provide physical therapy, wellness, and Pilates services and manage your account and payments
• Send you newsletters, educational content, promotions, and event invitations (you can opt out at any time)
• Understand how visitors use our Website and improve our Website, services, and advertising
• Train our team and maintain business records
• Protect the security of our Website and prevent fraud
• Comply with legal obligations and enforce our policies

Text Messages (SMS) and Email

If you provide your mobile number and check the consent box on one of our forms, or otherwise agree to receive texts from us, Covenant Physical Therapy LLC may send you text messages. These may include appointment scheduling, confirmations, reminders, rescheduling notices, responses to your questions, and, if you agreed to them, occasional promotional messages about our services and events.

We use service providers (such as our customer relationship and messaging platform) only to deliver messages on our behalf.

Email

If you give us your email address, we may send you appointment information, newsletters, and promotions. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email. We may still send you messages related to your appointments or account.

Cookies and Tracking Technologies

Cookies are small files stored on your device when you visit a website. Our Website and the platforms it runs on may use cookies, pixels, and similar tools to:

• Make the Website and its forms work properly
• Remember your preferences
• Measure how visitors use the Website (for example, through analytics tools such as Google Analytics)
• Measure and improve our advertising, including on platforms such as Facebook/Instagram and Google

You can set your browser to block or delete cookies, or to alert you when cookies are being sent. Some parts of the Website, such as forms, may not work correctly if cookies are disabled. You can learn more about managing cookies in your browser's help settings, and you can opt out of Google Analytics using Google's browser add-on.

We do not use cookies or tracking tools to collect information about your medical condition.

How We Share Your Information

We share it only as described below:

• Service providers who help us run our business, such as our website and customer relationship platform, scheduling and messaging tools, email providers, payment processors, patient financing partners, analytics providers, and IT support. They may use your information only to perform services for us.
• Legal and safety reasons, when we believe in good faith that disclosure is required by law, subpoena, or court order, or is needed to protect the rights, property, or safety of our clinic, our patients, or others.
• Business transfers, if Covenant Physical Therapy LLC is involved in a merger, sale, or transfer of all or part of its business, in which case your information may be transferred to the new owner.
• With your consent, for any other purpose you approve.

Your Health Information

This Privacy Policy covers information collected through our Website, forms, and general communications. Once you become a patient, the health information in your treatment records (such as your evaluation, treatment notes, and plan of care) is protected under applicable federal and Texas health privacy laws and handled as described in our Notice of Privacy Practices, which is available at our clinic and on request.

Please do not send detailed medical information through Website forms, social media, or regular email. If you need to share health details, call us or tell your provider during your visit.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no website, internet transmission, or electronic storage is 100% secure, and we cannot guarantee absolute security.

We keep personal information only as long as needed for the purposes described in this policy, including to provide services, maintain business and patient records, and meet our legal and regulatory obligations. When information is no longer needed, we delete it or store it securely.

Children's Privacy

Our Website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. Care for minors is arranged by a parent or legal guardian. If you believe a child has submitted information to us through the Website, please contact us and we will delete it.

Links to Other Websites

Our Website may link to other websites and services, such as social media, review sites, payment pages, and financing applications. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

Your Choices and Rights

You can:

• Opt out of texts by replying STOP to any message.
• Opt out of marketing emails by clicking "unsubscribe" in any email.
• Control cookies through your browser settings.
• Request access, correction, or deletion of the personal information we hold about you by contacting us using the information below. We may need to verify your identity before acting on a request, and we may keep certain information when the law requires us to, such as patient and payment records.

We will not discriminate against you for exercising any of these choices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last updated" date at the top. Your continued use of the Website after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to make a request about your information, contact us: